one thing after another
Kiddoc
9/29/2017
We bought Kitchen-Aid appliances for our kitchen. All of them. We wanted everything to match, and to buy a little bit up the food chain - quality - now that we could afford it. what a JOKE!
1) Refrigerator came, put into place and within two weeks, the drawer of the freezer was all frosted up on the left side (as you face it) and the ice delivery didn't work. We did everything that the techs told us to do, but alas, the motor was burned out. So a FULL MONTH to get a replacement.
2) The second refrigerator the ice machine worked but the freezer drawer, once again, frosted up on the side and froze with ice all the way across the bottom. It was so frozen that you literally pulled the whole unit across the floor unless you put your one hand on the refrigerator doors and yanked hard!! Once that was done it would open pretty OK for a couple of days and then the ice would build up and you'd have to wrench your shoulder to get it open once again. SO ANOTHER THREE WEEKS WAITING FOR A REPLACEMENT MODEL.
3) the third unit has been in place for two days. Already frosting up. The tech came out and (finally) looked into the Kitchen-Aid bulletins, and this evidently happens often enough that they have a bulletin about it. BUT NO FIX!! So his solution? (drum roll please)
DON'T BUY KITCHEN-AID!/WHIRLPOOL/MAYTAG models with a freezer drawer! But the rest of our kitchen appliances are already in place, so what are we to do? What a complete and abject fail - for a LOT of money. And the store where we bought this hunk of junk says that if we return it we loose the "discount" that we got by buying all four appliances together!! So we are left with the following: buy a side by side Kitchen Aid (not my first choice, since I bake and I need the larger compartment of a french door) or ....????
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Excellent refrigerator
Culinarylady
9/27/2017
The design is a big improvement over my old side by side. It's much easier to see items in the back of the shelves. I can easily reach items. It holds more on the doors than I expected. Freezer drawers are also well designed and I can easily find items without digging around. Quiet operation, too. I love this refrigerator.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Great size; east to use; arrractive.
Grandmuggs
9/14/2017
We bought this fridge on the recommendations of several appliance dealers and our own research. It was rated the highest in our price range and we couldn't be happier with our purchase.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
waste of money
Doc
9/13/2017
Less than 2 months after this was delivered & installed the back panel of the refrigerator froze and the freezer drawers did not keep food frozen. We had a repairman come out and told us he'd have the parts to fix it on a certain day and that we were to turn off our refrigerator the night before to melt the ice build up. He came a day later than he promised. We lost over $200 worth of food. 1.5 months later the same thing happened. Refrigerator froze over again and the freezer items started to melt.
Needless to say this is going back to where we bought it and we'll buy a different brand.
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
great features
Hot Toddy
9/4/2017
I purchase this about a month ago and I'm glad that I did. I have been wanting a French door due to the extra space inside and the fact you can see everything. In my side by side, my food was frequently spoiling because things just kept getting shoved in there. This kitchen aid is quiet and has a nice interior the one I purchased was silver. I also like the fact the ice maker auger is metal and not plastic like in the samsungs or LG brands.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
broke within first 6 months
Laura
9/3/2017
I bought this refrigerator after looking at several reviews. In retrospect, many of the reviews were for sweepstakes entries so their validity is unknown. Replacement refrigerator seems to be ok. Whirlpool customer service was horrendous!
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Gorgeous!
Eric
8/18/2017
We just renovated our kitchen and love all of the KitchenAid appliances!
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Shivers
Nellie's Mom
8/9/2017
Nice shelf options. LED lights are great. Love the fridge on top and big drawer.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Love the space
The frig
8/7/2017
Love the look and the space
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Frig
DR E
8/4/2017
I love the frig. I like the in-door water and ice and it is easy to operate. I looks great in our new Kitchen and Matches well with our Wolfe appliances. I also like the two drawer system in the freezer
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Great so far
Don
7/24/2017
We ordered this refrigerator in an all Kitchenaid package for our new home. After using for two weeks we are very satisfied with the performance and features
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
My Dream Fridge!
Kenzie the Cooke
7/18/2017
I opened the doors on this fridge in the store and was awe-struck. I knew I had to have it. It was so beautiful with its platinum trim and amazing lighting inside. The shelf placement was very well thought out and offers an abundance of adjustment options. I feel so organized and still have a ton of room to spare. This is my first fridge with the freezer on bottom and I was skeptical about having all my frozen goods thrown in a bin, but the freezer also boasts two organizational drawers, a pizza tray and a divider that all offer practical configuration options to suit many needs. The only downside is that, true to the manual, which warns buyers of such, the fridge runs a bit noisily. The manual states that is because of how efficient the unit is. We were used to it within a week, so don't let that deter you as a potential buyer.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Style!!
Breezy Jo
7/18/2017
We love our new fridge and it's so stylish inside and out.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Refrigerator - the look is fantastic inside and out.
Johnie
7/17/2017
Bought a kitchen load of appliances a month ago from the local appliance dealer. I have owned Maytag, Amana and other brands, but this one is so quiet and efficient. The undercounter lighting and LED lighting is superb. The interior has so much class to it. My wife could not believe how much I was attracted to the look of a refrigerator when I opened the doors. Ice machine works great and the freezer and special cooling drawers are so nice. Kitchen Aid got this one right on!
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
DO NOT BUY!!!!!
Jmharris05
7/13/2017
Purchased this fridge about 3 years ago and first the ice maker went out and then the fridge. Months of fighting with this company and days off work, eating out, lost food, while patiently waiting for the problems to get fixed - they finally offered us a replacement. Now a year later the same problem. Ice maker went out and now our fridge. Again back to spending money until I find a fridge. The original cost of fridge is about $3,000, which is well above the cost of other fridges, thinking that it would be worth the investment. It has been the worst experience ever in our lives. So disappointed in kitchen aid, wonder if they know how much it hurts to trust a company with something as important as your fridge and they are making unreliable products that look good and are worth nothing on the inside. How many families do u have to hurt before U guys solve this problem? Why keep selling the fridge knowing it's going to break and u can't fix it??? All the techs that came out had no clue what was going on and just kept ordering parts, after parts while we waited long periods of time for them to come in- all the while we were without a fridge!!! Looking back we spent so much in food replacements, eating out, days off work that I should have just thrown this fridge threw the companies window and bought a new one from someplace else! Please please please be aware of purchasing anything from this company! My advice to kitchen aid.... if u know the product is not working and u don't have a fix... stop selling the product and hurting families with unreliable products.
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Another bad Whirlpool Product with a different Label
Zerotrip
7/11/2017
This was a replacement in Aug 2016 for a 2013 model that failed with the same issues. I am trying to get it fixed yet again on something less than 1 year old and has already been serviced 2 times. Once I sort this out I will not be buying any Whirlpool products again. Go wiki Whirlpool and they own 20+ brands and all you are paying for is the name and looks. The cooling system is all the same. Again all the same on the insides. If you spend $2000 or $5000 the cooling systems are the same and they all fail the same.
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Best size for a cook.
Curt
7/11/2017
Easy to get in and use. Easy to see and store items. Very reliable.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
1st fridge
Trishy Poo
7/11/2017
This is the first peice of appliance I've ever bought!!! At first we were going to do the Samsung thing...but the craftsmanship quality and durability sold us! I would buy this fridge again and again if I could!
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Awesome Fridge
Bacala
7/11/2017
We love this refrigerator, there is lots of room and compartments to store lots of different types of food.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
KitchenAid refrigerator
Rich
7/8/2017
We love the features of this product. We purchased the refrigerator with the gray insid color which is a nice option.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Stay away from this refrigerator
Mark Wyrobeck
7/4/2017
This refrigerator has been nothing but problems since the day it was delivered a year and a half ago. The freezer continues to leak air causing ice build up, eventually causing the condenser to freeze up resulting in the unit not keeping temperature. I've had over ten different service appointments between multiple service companies with the unit never getting repaired. I've requested that Whirlpool replace the unit, but they will not until a repair tech deems it un-repairable. However, the service company will never deem the unit un-repairable, because they just want to keep taking Whirlpools money for the repairs. All in the mean time this is wasting my money on spoiled food and countless hours waiting for the repair techs to come and service the unit.
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Great Fridge
PAULWIL
6/26/2017
Loaded with LED lighting makes for a brute interior. Complete flexibility on shelving locations. Nothing I do not like!
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Do not buy. Avoid at all cost.
No cold refrigerator for me
6/22/2017
I am on my third replacement refrigerator. Probably going on 4. First problems with the ice maker not making ice after they fix it (haha) pools of water on the floor. New refrigerator comes. Works good for about 3 weeks bottom drawer fills with water. New refrigerator comes. Works great and I am thinking cool no more problems. I shouldn't have thought that. Bottom drawer gets water but very slow freezes up drawer cracks. New refrigerator comes this one lasted the longest 5 months. Ice maker went. Circulation fans froze up. Those were fixed. Now grinding noises are coming from the refrigerator.
Doesn't get cold anymore. Had 7 different repair calls and the left hand don't know what the right hand is doing. Still not fixed. Cost me close to a grand on food spoilage. Days off work 7 needlessly. Who is going to recoup that. Word of advice from me don't buy this refrigerator and avoid all the problems. I tried to buy American and this is what I got ---> Problems.??
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Lots of space for keeping our perishables cold
Jp
6/21/2017
I bought this a month ago to replace an 8 year old LG. I hope it will last longer than the LG.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Solidly built and has lots of room.
Big Tuna
6/18/2017
We recently went through a kitchen remodel and replaced all of our appliances. We had narrowed our choices to two KitchenAid refrigerators but then came across this model. We both knew immediately that this was the one. The ice maker/water takes up little room. There is great depth and space in the frig and it's very easy to access everything. Thus far we are very happy with out choice.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Awesome Features
KG
6/12/2017
I bought this like three weeks ago and it's awesome...love all the features...
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Love this fridge
Dave
6/3/2017
When it was delivered, the thing that holds the water filter was bad. It leaked water all over the inside of the fridge. I called KitchenAid, they has someone at my house 2 days later to replace the defective part. While I was a little unhappy at first, the fast and professional service I received reinforced the fact that KitchenAid was the right choice for my new refridgerator. P.S. this fridge is huge on space!!
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
BE AWARE! Total Disaster!
MB
5/30/2017
Be aware, the water dispenser works for a few months, then stops. Kitchen Aid has NOT helped us with proper repairs. Only sent a terrible service company (ACE) that actually made things worse! Kitchen Aid, you can make this right with a replacement! Not asking for ANYTHING better than what I bought a few months ago.
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Very pleased
Bev
5/27/2017
Bought this after our house floodd
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Great features and looks.
Cecil
5/26/2017
I replaced my old refrigerator with a kitchen aid.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Plenty of room
Cathy
5/25/2017
Has plenty of storage space. Design and options are outstanding.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Love it
Jay Kay
5/25/2017
Love the refrigerator, has all the amenities I could want.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Great features and looks
KarenD
5/18/2017
I love this refrigerator! Design is awesome. Was drawn to the gray interior and lighting.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
So far so good
paige
5/17/2017
No big problems yet after a few weeks, but it does form ice on the right side of the freezer. Going to try turning it up a couple degrees to see if that is the problem. Hoping it is nothing serious. Love the look of the inside and it does have lots of space.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Everything nice but the freezer light
Joe
5/15/2017
I like everything except for the lack of light in the freezer.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Love the inside Spaciousness
Mimi
5/15/2017
Inside spaciousness and no handle fingerprints. Room for large containers, such as lrg milk and lemonade bottles. Price was pretty good.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Great refrigerator with lots of options and flexibility
Dawg
5/15/2017
This refrigerator has lots of options to adjust the shelfs to customize for your storage needs. I like the separate paddles for water and ice. It can except tall glasses as well. The freezer has a main drawer and two smaller drawers. This allows for flexibility in storage solutions. Ice maker works well and doesn't take up a lot of refrigerator space.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Beautiful fridge!
Lauren K
5/9/2017
I love this refrigerator! We had OLD appliances when we moved into our house just over a year ago. I couldn't wait to get this new fridge in there! It works well, fits perfectly, looks so nice and holds lots of food. I like the features like the removable ice container, removable shelves on the side doors, sliding shelves and the platinum is interior is just great! We recently had a large party for my daughter's first birthday and everything fit in the fridge....a first for me!
Yes, I recommend this product
This is the prettiest refrigerator, ever
KitchenAid newest fan
5/4/2017
Once I saw the inside of this refrigerator, I was hooked. It stands heads and shoulders above all other refrigerators. It has a platnuim interior instead of the usual white inside. It has a beautiful teak tray that is removalable and can use to serve your guests. The vegetable drawers all have back lighting unlike any one that you have ever owned.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
The interior is as beautiful as the exterior
Darla
5/2/2017
It's beautiful, I have not found one thing to complain about
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Wonderful Unit
ps
5/1/2017
This replaced a 20 year old Kitchen Aid unit. Amazing what changes in 20 years!!! Great convenience and usability. Beautiful unit. Easy to find what you need and so very much storage space. It is amazing!
.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Never again.
Andy Roo
4/30/2017
We bought this refrigerator just 2 and a half years ago and it works really bad now. Began to fail the ice maker, then the freezer and now the refrigerator does not cool well. The design is beautiful, and we were fascinated by the brand, everything in our kitchen is KitchenAid but not anymore. Search better options for this price.
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
refrigator
pat
4/30/2017
purchased in janurary works great . I love it. I have used kitchenaid products for over fourty years.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Great features and Easy to Use
Gator
4/28/2017
This is a great refrigerator. Lots of room and the features are easy to use.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Unreliable.
StephF
4/27/2017
I purchased this unit 14 months ago and have had 2 major repairs since purchase. Lost everything in the freezer due to sealing issue with the freezer drawers. And most recently lost everything in the fridge and freezer due to a complete failure of the unit, which is BEYOND frustrating. Still waiting on a repair... We had horrible luck with the original delivery (no fault of Kitchen Aid) but had to have 3 units delivered to get 1 working/non-dented unit... that has had issues working consistently. I expected more for the $, not a lemon.
The unit itself is stylish and well designed, but unfortunately not at all reliable.
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Love everything about it!
Lizzy
4/27/2017
So far, I am very pleased with this refrigerator and all of its features.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Don't waste your money!
Nev
4/20/2017
I wish I could give this fridge 0 stars. Don't buy it! We bought it only 16 months ago and the freezer stopped working completely! Of course manufacturer warranty ended 4 months ago. Now it's either pay someone tons to maintain this piece of junk or buy a new fridge altogether. So disappointed in this company.
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Beautiful Finishes & Great Features
L M
4/18/2017
After searching the market a friend gave us his review of the fridge he had just purchased. I absolutely love the look and feel of the handles and the interior led lighting. I had to have a measured system on my water dispenser also!! I'm very happy with our purchase!!
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Wonderful
Pril
4/18/2017
Love our new refrigerator! Very roomy!
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Make sure you have a backup fridge/freezer!
Stephanie
4/17/2017
I purchased this unit 14 months ago and have had 2 major repairs since purchase. Lost everything in the freezer due to sealing issue with the freezer drawers. And most recently lost everything in the fridge and freezer due to a complete failure of the unit, which is BEYOND frustrating. Still waiting on a repair... We had horrible luck with the original delivery (no fault of Kitchen Aid) but had to have 3 units delivered to get 1 working/non-dented unit.
The unit itself is stylish and well designed, but unfortunately not at all reliable.
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
